The Employee Self Service application.

雇员自助服务应用程序。

The answer: Application patterns for self service.

回答：自我服务的应用程序模式。

Leveraging "the long tail" through customer self service.

通过客户自助服务来克服服务的缺点。

All of this can be controlled through a self service user interface.

所有这些操作都可以通过一个自助服务用户界面控制。

In support of this line of thinking, let's investigate the application patterns for self service.

按照这个思路，我们来考察一下自我服务的应用程序模式。