ME_ THODS: SERVQUAL service quality evaluation method was adopted.

方法：运用SERVQUAL服务质量评价方法。

SERVQUAL has been favored by service managers with its powerful problem diagnostic function.

SERVQUAL以其强盛的题目诊断功能而被服务管理者所青睐。

Based on SERVQUAL evaluation model, a service quality evaluation system of China's railway transport is constructed.

结合我国铁路客运实际情况，以SERVQUAL评价模型为基础，构建出铁路客运服务质量评价体系。

Service quality evaluation has always been a difficult problem of service quality management, most researchers accept the SERVQUAL evaluation method right now.

服务质量评价一直是服务质量管理的一个难题，目前大多数学者都接受的评价方法是SERVQUAL评价方法。

SERVQUAL is a kind of method to estimate service quality, and its core is to judge the service quality with customers' expectation and perception about service.

SERVQUAL是一种用来测度服务质量的特定技术和方法，其核心是利用来自顾客对服务的期望和感知信息来判断服务质量。